When an item is not in stock, we offer you the possibility of pre ordering it. This way your booked item is reserved upon arrival in our warehouse. A small, non refundable deposit is required when you pre order an item. The deposit will be deducted from the final sale. We will notify you of estimated delivery time.

We have new consignments arriving every month.  When you pre order an item we will include it with the next available shipment.  We are quoting a 5-6 week delivery time but this should be the maximum forcasted wait time.  It's possible that we could have your item in as little as 10 days.  It all depends on the timing of the next shipment.
 

If you place an order that contains both pre-order and currently-available items, we will dispatch the available itmes immediately and the rest of your order when it arrives. When the pre ordered item arrives in stock we will email you an invoice for the full amount of the item less the deposit amount.  Payments can either be settled online via Paypal or cash on delivery.

We do not refund deposits, so if you decide you no longer want an item after pre ordering it you automatically forfeit your deposit.

It is also possible to make payments for pre ordered items via traditional means, i.e. cheque, cash, etc..  Should you wish to do this send an email to info@dawnpet.com detailing which item/s you require.